Our service
Our customer service is the spearhead of the company: customized solutions, spare parts and assistance always available and specialized technicians to meet your every need. A 360° service both before and after the sale, because your satisfaction is our greatest success.
The strengths of our service
Online spare parts 24/7
Our products' spare parts are always available and can be ordered online.
Spare parts “Just in Time”
‘Just in Time’ (JIT) delivery of materials and components to the production lines.
Lifelong spare parts
We guarantee the availability of the spare parts even for the older versions of our machines.
Online assistance 24/7
The online assistance service is always available inside our website.
+ 300 hours of videos
More than 300 hours of assistance videos.
Dedicated staff
Our staff is always ready to offer you all the assistance that you need, from choosing the product to the maintenance.
This is how the online service works
Online spare parts
When you are logged in the Dealer section, you can search for the spare parts for your machine just by entering its serial number!
Watch this video to understand how it works in the details:
Online assistance
When you are logged in the Dealer section, you can find all the assistance videos for the main parts of your machine!
Watch this video to understand how it works in the details: